Terms of service
These Terms of Service govern your use of the Yardmark website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms, subject to your rights under applicable law.
1. Online Store
You must have the legal capacity required under applicable law to enter into a purchase agreement.
You may not use our website or products for unlawful or unauthorised purposes.
2. Product Information
We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, and other information accurately.
Colours and appearance may vary depending on your screen, lighting conditions, and natural variations in materials.
Please review product specifications carefully before ordering, particularly dimensions, electrical specifications, installation requirements, and compatibility.
3. Prices
Product prices are displayed on our website in the currency shown at checkout.
Prices and promotions may change without notice. Changes will not normally affect orders that have already been accepted.
4. Orders
After placing an order, you should receive an order confirmation.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, obvious pricing errors, unavailable products, payment problems, or incorrect information.
If payment has already been collected for an order we cannot fulfil, an appropriate refund will be issued.
5. Payment
Customers must provide accurate billing and payment information.
Payments are processed through the payment methods available during checkout.
6. Shipping
Orders are normally processed within 1–2 business days.
Estimated transit time after processing is 3–5 business days.
Delivery estimates are not guarantees where delays result from circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
7. Returns & Refunds
Eligible products may be returned within 30 days of receipt, subject to our Return & Refund Policy.
Approved refunds are processed to the original payment method within 10 days after approval.
Your payment provider may require additional time to post the refund.
8. Product Installation
Certain lighting products may require professional installation.
Customers are responsible for following the manufacturer's instructions, safety information, and applicable electrical requirements.
Where professional electrical installation is required, the product should be installed by an appropriately qualified person.
9. Intellectual Property
Website content, including Yardmark branding, graphics, photographs, text, designs, and other materials owned by us may not be reproduced or commercially exploited without permission except where permitted by law.
10. Third-Party Services
Our website may use or link to services operated by third parties.
Those services may be governed by separate terms and privacy policies.
11. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, Yardmark is not responsible for losses resulting from misuse, improper installation, unauthorised modification, or use contrary to product instructions.
12. Consumer Rights
Nothing in these Terms is intended to remove or restrict statutory rights available to consumers under applicable UK law.
13. Changes to These Terms
We may update these Terms periodically. The current version will be published on our website.
Contact
YARDMARK
8 S Hermitage St
Newcastleton, TD9 0QR
United Kingdom
Phone: +44 20 7581 3277
Email: support@yardmark.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)