Shipping policy
At Yardmark, we aim to process and deliver your order as efficiently and reliably as possible. Please review the information below regarding order processing, shipping, delivery, and tracking.
Order Processing
Orders are typically processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information when available.
Shipping Time
After processing, the estimated transit time is:
3–5 business days
Please note that the total estimated delivery time consists of:
-
Processing: 1–2 business days
-
Transit: 3–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, or other transportation disruptions.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@yardmark.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delayed Orders
If your order has not arrived within the expected delivery period, please check your tracking information first.
If there has been no tracking update or you believe your shipment may be delayed, contact our customer support team. We will assist you with reviewing the shipment status.
Lost or Damaged Packages
If your order arrives damaged, or you believe your package has been lost during transit, please contact us promptly with your order number and relevant details.
For damaged items, we may request photographs of the product and packaging so that we can assess the issue and provide an appropriate solution.
Multiple Shipments
In some circumstances, items within the same order may be shipped separately. If this occurs, you may receive more than one package or tracking number.
There will be no additional shipping charge solely because an order is divided into multiple shipments.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
YARDMARK
Address:
8 S Hermitage St
Newcastleton, TD9 0QR
United Kingdom
Phone: +44 20 7581 3277
Email: support@yardmark.com
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT)