Refund policy

At Yardmark, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.

30-Day Return Policy

We accept eligible returns within 30 days of receiving your order.

To qualify for a return, the item must generally be:

  • In its original condition

  • Unused and not installed

  • Returned with its original packaging where reasonably possible

  • Accompanied by proof of purchase or your order number

Please contact us at support@yardmark.com before returning an item so our team can provide the appropriate return instructions.

How to Request a Return

To start a return, contact our customer support team and provide:

  • Your full name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photos if the product arrived damaged, defective, or incorrect

Please do not send products back without first contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number and clear photographs showing the issue.

After reviewing the information, we will provide an appropriate solution in accordance with your applicable consumer rights.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Custom-made or personalised products

  • Items that have been used, installed, altered, or damaged after delivery

  • Items returned outside the applicable return period, except where required by law

If you are unsure whether your item can be returned, please contact us before sending it back.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If approved, your refund will be processed to your original payment method within 10 days.

Please note that your bank, card issuer, or payment provider may require additional time to display the refund in your account after we have processed it.

Exchanges

If you received a damaged, defective, or incorrect product, please contact us at support@yardmark.com so we can review the issue and advise you on the available replacement or return options.

Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate your request, but we cannot guarantee cancellation if the order has already been processed or dispatched. This does not affect any cancellation or return rights you may have under applicable UK consumer law.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer protection laws in the United Kingdom.

Contact Us

For questions about returns or refunds, please contact:

YARDMARK

Address:
8 S Hermitage St
Newcastleton, TD9 0QR
United Kingdom

Phone: +44 20 7581 3277

Email: support@yardmark.com

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT)